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Counseling and Psychological Services

How do I make an appointment?

We do not set appointments for the first sessions. To access services you will need to have an initial walk-in session with a counselor. The walk-in system is on a “first-come, first-serve” basis depending on need. You may have to wait if there are students ahead of you. Make sure you come in at least 15 minutes early to complete paperwork and you will need an additional 20-50 minutes for your first appointment.

For our current walk-in hours and directions for where to find us, check Hours and Location.

Once you have the initial session, you may be assigned to a counselor for individual services, assigned to a group for group therapy, referred to another service, or placed on a waiting list for counseling services. Make sure you understand your status when you leave after the first session. If you are unclear, please call 509-335-4511 and we will have a counselor contact you.

What can I expect when I come in for walk-in hours?

Some things to keep in mind when you attend walk-in counseling include:

  • It typically takes an hour and a half to complete paperwork and attend the counseling session.
  • You may need to wait for the next available counselor.
  • If the counselors’ schedules are full, we may ask you to come back.
  • Please tell us if you are in crisis so we can help you get the services you need.

Where can I park for my appointment?

Metered parking spots are available on NE Washington St on the north side of our building. There are also zoned parking lots available nearby for permit holders. Please note that the gated parking lot in front of the building is reserved for Health & Wellness Services medical clinic patients. For a detailed parking map, visit Parking Services.

Our building is also easily accessible via public transit. Visit Pullman Transit for routes and schedules.

What if I need to talk to someone immediately?

If you are in crisis and need to see someone immediately, please come in at any time during walk-in hours. We also have evening and weekend crisis services available. To receive assistance with a crisis that occurs after our regular office hours, please call 509-335-2159.

How do I cancel an appointment?

Because of the great demand for our services, we request that you notify us at least 24 hours in advance if you are unable to keep your appointment so that we may make that appointment time available to someone else.

If you cancel two sessions, you may be removed from your counselor’s schedule. If you call to cancel after your session is supposed to begin, this will be considered a late cancellation and your student account will be charged a $25 late cancellation fee.

To cancel or reschedule your appointment, please call Counseling and Psychological Services at 509-335-4511. Messages regarding cancellations of appointments may be left on our confidential voicemail. When leaving a message please clearly state your name, WSU ID number, counselor’s name and the appointment time.

What happens if I don’t show up to my appointment?

Demand for services is high and at times we need to place students on a waiting list due to limited appointment availability. If you fail to show up for two appointments, you may be removed from your counselor’s schedule so that another student can be seen.

If you do not show up for your scheduled appointment by 25 minutes after the hour and did not call to cancel in advance, your student account will be charged a $25 late cancellation fee. If you arrive for your appointment later than 25 minutes after the hour, your counselor may choose to meet with you if he or she is still available, but you will still be charged the $25 late cancellation fee.

Once you are removed from your counselor’s schedule, you will need to call Counseling and Psychological Services at 509-335-4511 or come in during walk-in hours to request additional services. If there are no openings at that time, you can request to be placed on our waiting list. You will need to call weekly in order to remain on the waiting list after the first week.

Where can I find additional resources?

The Resources section of this website provides information and relevant links, including a list of Private Practice and Community Referral Resources in Pullman and the Palouse region. We also have hand-out information in our waiting room on many topics, and our Resource Room is open for you to use on a walk-in basis. The room contains a light for treatment of Seasonal Affective Disorder. Check at the front desk to schedule a time to use the light.